7th October 2021
We have been made aware of an issue when using Chromecast to stream from the BBC Sounds app to our network players.
All of our Chromecast-built in integrations are tested and fully certified by Google to meet their stringent UX and playback requirements, and we aren’t aware of any other Cast-enabled apps exhibiting similar issues with our products.
As such it’s most likely that this issue stems from the BBC sounds app and the implementation of Chromecast within their app, and unlikely to be an issue with our software.
We will continue to push our Google cast partners for more information and feedback on this and we will provide a further update as soon as we know more.
Please accept our apologies for any continued inconvenience or disappointment this may cause.
20th October 2021
Our software engineering team have been in contact with BBC about this issue, who have informed us that they have recently updated their service and it has caused a problem with a number of customers. We’re investigating if the BBC could put a provision in their streams for the affected products or if our cast partners could update the Cast software that our products run with a view to resolving this. Please rest assured that we are treating this as a priority and we aim to have a further update for you on this very soon.
3rd November 2021
Our software team have identified what they believe to be the exact issue affecting Chromecast on some products and services, and are currently in the process of implementing a software fix for the device firmware that they are hopeful will resolve this issue once and for all.
This software fix is still in the early stages of development at the moment, however, and will need to go through rigorous testing on all our devices, and will also need to be signed off and certificated by our Google cast partners and by Google themselves before we are allowed to officially release it.
As such I am currently unable to give a firm release date for the anticipated software fix. However, please rest assured that we are still treating this as a priority, and will make more information available as and when we have it.