Out of Warranty repairs

If your Cambridge Audio device is suffering from a fault and is outside of it's warranty period then we advise that you take the unit to your local dealer as they can handle this for you. 

In the UK, Europe and most of the rest of the world we do not repair units ourselves, all of our servicing is entrusted to our dealers. Your local dealer or distributor will also be able to inform you if there are any further options available to you. If they are unable to assist, the next step would be to contact our distributor for your country below as they will have the required parts available and can organise for the unit to be inspected and repaired by an engineer.

However, there are a few exceptions to this: 

United States & Canada

In the U.S and Canada, we offer the option for a trade-in for deal for your faulty device on a new, equivalent Cambridge Audio product, or for an out-of-warranty repair through our single authorised service centre who handle all our repairs in the US. We would advise that U.S and Canadian customers contact us directly for more detail on these options. 

 Hong Kong

If you are located in Hong Kong then we take care of all Cambridge Audio products (in-warranty and out or warranty) ourselves. If the product is out of warranty, we will still repair the unit (if the parts are still available). We would ask you to bring the unit to our Tsuen Wan office where we will provide repair quotation within 3 to 5 working days.
If the quotation is accepted we will then proceed with the repair and then we will contact you when complete to pick up the device.
If the quotation is not accepted, you can pick up the unrepaired unit but we will charge HKD200 for the inspection. Please feel free to contact our Tsuen Wan office on (852) 2499-6018 if you have any questions.

 

 

 

If you still have questions, please contact us by submitting a request here and our Support team will be more than happy to help – Contact Form

Related articles

Return to top