In the UK, Europe and most of the rest of the world we do not repair units ourselves, all of our servicing is entrusted to our dealers. Your local dealer or distributor will also be able to inform you if there are any further options available to you. If they are unable to assist, the next step would be to contact our distributor for your country below as they will have the required parts available and can organise for the unit to be inspected and repaired by an engineer.
However, there are a few exceptions to this:
United States & Canada
In the U.S and Canada, we offer the option for a trade-in for deal for your faulty device on a new, equivalent Cambridge Audio product, or for an out-of-warranty repair through our single authorised service centre who handle all our repairs in the US. We would advise that U.S and Canadian customers contact us directly for more detail on these options.
If you are located in Hong Kong then we take care of all Cambridge Audio products (in-warranty and out or warranty) ourselves. If the product is out of warranty, we will still repair the unit (if the parts are still available). We would ask you to bring the unit to our Tsuen Wan office where we will provide repair quotation within 3 to 5 working days.
If the quotation is accepted we will then proceed with the repair and then we will contact you when complete to pick up the device.
If the quotation is not accepted, you can pick up the unrepaired unit but we will charge HKD200 for the inspection. Please feel free to contact our Tsuen Wan office on (852) 2499-6018 if you have any questions.
- Argentina - Wullich Audio & Video
- Australia - Synergy
- Austria - Audio Tuning GmbH
- Baltics - Serva Se UAB
- Belgium - Impedance Sa ( firstname.lastname@example.org telephone: +3210 88 18 88)
- Brazil - Mediagear
- Canada - Trends International, Inc.
- Chile - Central De Compras
- China - AVSTYLE
- Croatia - AUDIO ARTIS j.d.o.o. ( telephone: 01 4847 875)
- Colombia – AVI HI TECH SAS
- Costa Rica – Acustica y Sonido S.A.
- Czech Republic - HiFi Studio Tykon sro
- Denmark - AV Industry
- Estonia - R & P Grupp OU
- Finland - High End Studio Finland OY
- France - PPL
- Germany - Ried
- Greece - SPARTILIA LTD T/A Wave Motion
- Hong Kong SAR China - Cambridge Audio Hong Kong
- Hungary - Audiophyl Kft
- Iceland - Northern Lights Audio (email@example.com telephone: 354-665-2800)
- India - Audio One
- Indonesia - The Experts Group
- Israel - Algazy
- Italy - Hi Fi United Srl
- Japan - Value trade Co Ltd
- Macedonia - Alfa Audio Ltd
- Malaysia - Perfect Hifi Sdn Bhd
- Mexico - PROductos EXitosos, S.A. DE C.V.
- Netherlands - Dimex
- New Zealand - PQ Import
- Paraguay - HT-SA Tentaciones
- Peru - Audiolima a company of Advanced Audio & Video SAC
- Philippines - Toyama, Inc (New Start 1st September)
- Poland - Audio Center Poland Sp. z o. o. Sp. K.
- Portugal - SOUND & PIXEL Planet S.L.
- Puerto Rico - PanurgyOEM
- Romania - Qube Net SRL
- Russia - DS Impex T/A ALEF
- Serbia - Impulse Hi-Fi Audio
- Singapore - The Experts Group
- Slovenia - TIFT
- Spain - SOUND & PIXEL Planet S.L.
- South Korea - Sound Solution Co., Ltd
- Sri Lanka - Lanka Links
- Sweden - AV Industry (still in negotiation)
- Switzerland - Lakeside
- Taiwan - Royal Asia Corporation
- Thailand - Power Buy Co. Ltd
- Ukraine - Avero
- United Kingdom - Richer Sounds PLC
- United States - PanurgyOEM
- Vietnam - Công ty TNHH The Experts Group