Faults under warranty
If your Cambridge Audio product develops a fault, and the issue cannot be resolved through the troubleshooting steps and is under warranty and deemed to be faulty we will issue a RMA number and arrange its return to us for repair or replacement.
For a Replacement please complete this Replacement Form (please only use this form if you want a replacement item)
For REFUND please see below.
Please note: For customers in Canada seeking a replacement this form will not work. Instead, please use the Contact Form at the bottom of the page to get in touch with a support agent regarding your issue.
Only purchases from Cambridgeaudio.com are covered by the Cambridge Audio warranty policy.
When contacting us please provide as much information as possible to help us to provide a swift resolution.
Money Back Risk-Free Returns
We want to make sure you are 100% happy with your Cambridge Audio product.
Before requesting a money back risk-free return, please review our support sections or contact us.
If your issue hasn’t been resolved and you do not want a replacement, please request a return for a full refund by completing this Refund Form.
To be eligible for a money back risk-free return:
- You have requested a return merchandise authorisation (RMA) within risk-free return period
- UK 60 days
- Europe 60 days
- USA 60 days
- HK 100 days
- Products being returned must be in resalable condition in the original packaging with all accessories.
- You purchased from Cambridgeaudio.com
Please note: For customers in Canada seeking a refund this form will not work. Instead, please use the Contact Form at the bottom of the page to get in touch with a support agent regarding your issue.
If you did not purchase your product through Cambridgeaudio.com , please refer to your place of purchase to discuss your return options.