Faults under warranty
If your Cambridge Audio Melomania product develops a fault, and the issue cannot be resolved through the troubleshooting steps and is under warranty and deemed to be faulty we will issue a RMA number and arrange its return to us for repair or replacement.
Please complete this form.
Only purchases from Cambridgeaudio.com are covered by the Cambridge Audio warranty policy.
When contacting us please provide as much information as possible to help us to provide a swift resolution.
Please note: Customers in China and Hong Kong: We will not be able to facilitate the return of Melomania products via the automated RMA form. Instead, please contact our Hong Kong office where a member of the team will be able to advise you further on the next steps:
Cambridge Audio (Asia) Ltd.
10/F., Hale Weal Industrial Building
22-28 Tai Chung Road
Tsuen Wan, N. T., Hong Kong
Mon. to Fri.: 9am to 1pm & 2pm to 6pm
Sat., Sun & Public holidays: Closed
Tel: (852) 2499-6018
Money Back Risk-Free Returns
We want to make sure you are 100% happy with your Cambridge Audio Melomania product.
Before requesting a money back risk-free return, please review our support sections below. We have found most issues can be resolved by following these steps.
Ear tips are uncomfortable
If your issue hasn’t been resolved and you do not want a replacement, please request a return for a full refund by contacting us using this form.
To be eligible for a money back risk-free return:
- You have requested a return merchandise authorisation (RMA) within risk-free return period
- UK 100 days
- Europe 100 days
- USA 60 days
- HK 100 days
- Products being returned must be in re-saleable condition in the original packaging with all accessories.
- You purchased from Cambridgeaudio.com
If you did not purchase your product through Cambridgeaudio.com , please refer to your place of purchase to discuss your return options.