If it is practical to do so, we always recommend running your network player on a wired network for the most stable and reliable user experience. If it is not possible to connect to your router directly, devices that allow for Ethernet transfer over mains can be very useful to maintain overall stability. Wired networks offer far greater levels of stability and are less affected by other activity on the network.
If you are using wireless to connect your network player, we strongly recommend that you fit the supplied wireless aerial to your player. If you can check the wireless channel your router is running (something that can be found in the admin settings of your router), see if you can find a channel that gives stable and reliable performance, free from interference from your neighbours.
If you are having connectivity and stability issues with your network audio player, particularly on wireless, the first thing to check is if the issue is present when the player is wired to your router. If the issues are not present, the reasonable likelihood is that your player is not faulty and that the issues are best sorted by considering the following options;
· If you haven’t already done so, see if changing wireless channel has any effect
· Consider using an Ethernet over mains device to ensure a more stable connection
· If your wireless is stable but signal is weak in the area that your player resides, consider a wireless repeater device to extend coverage
Additionally, it is important to clarify what sort of instability you have. If you are have reliable performance when you are streaming audio from a NAS drive or server but your performance with Tidal or Qobuz has problems, it would suggest that your network itself is fine but your outside internet line has speed issues (something easily confirmed with an online speed check). Remember, the services themselves can suffer from outages too so it can be a good idea to check how they are running on other devices. Likewise, if the stability issues only occur at certain times of the day is something else on the network consuming all your available bandwidth?
Ultimately, your network player can only work as well as the supporting infrastructure. Our technical support colleagues can always try to assist you in these matters but you can often save yourself time by checking the conditions it is being asked to work in and identifying issues there.