We have had reports that users are experiencing dropouts, glitches and disrupted audio signals when using a TV connected via the 'ARC' and 'TOSLINK' inputs on the Edge NQ.
The issue seems to be mainly related to newer Samsung televisions (QLED and OLED models in particular), but there have also been reports of LG and TCL televisions experiencing the same issue.
Here is the current list of incompatible televisions that we have discovered to experience this issue so far:
- Samsung QE65Q900RATXXU
- Samsung QA65Q7FNAKXXL
- Samsung QA65Q90RARXTW
- Samsung UE78JS9505Q
- Samsung QE55Q85RATXXU
- Samsung QE65Q950RBTXXU
- Samsung UE48J6300AKXXU
- Samsung QA75Q900RBWXXY
- Samsung GQ55Q90RGTXZG
- LG OLED65C9PLA
- LG OLED55C9PLA
- TCL 65Q825
We are currently looking in to this issue, and hope to have a fix in place as soon as possible.
In the meantime, if you are experiencing issues of this nature, please do get in contact with us at firstname.lastname@example.org
Last Updated Wednesday 24th June 2020.