If your DacMagic Plus was manufactured prior to 2014, you will require an update to enable USB Audio 2.0 compatibility.
You can tell when your DacMagic was manufactured via the serial number. The numbers in bold below indicate the year followed by the month. In this example, the unit would have been made in August 2013.
XX C10384 1308 0001
The DacMagic Plus firmware upgrade file can be accessed at the bottom of this page.
Please note: This is for the DacMagic Plus ONLY. It is important this is not applied to any other version of DacMagic as this will cause a major failure and cause your unit to stop functioning.
If you are using Windows, you will need our v4.40 Windows driver update for versions 7, 8 and 10 to ensure your PC or laptop continues to recognise the DacMagic. The v4.40 update can be downloaded here.
Whilst the driver update is not required for Mac users, the installation instructions for both the Firmware update and Driver installation are within the v4.40 driver documentation.
Once you have installed the relevant updates, you will need to switch to USB 2.0 on the DacMagic.
To change USB Class on the DacMagic Plus:
Press in the ‘Filter/ Phase’ button during power up. One of the digital input source LEDs will then illuminate to indicate current USB setting (Digital 1 represents USB Audio Class 1.0, likewise, Digital 2 is USB Audio Class 2.0).
USB Class is then selected by turning the Volume knob, once set simply press the Volume knob and DacMagic Plus will restart in your chosen mode.
If you are still unsure as to whether you need an update, or how to install it, please contact us by submitting a request here and our Support team would be more than happy to help.